Refund & Cancellation Policy

1. General Policy Overview

Due to the digital and custom nature of our software design, development, and fintech service offerings, fees paid for standard services, software subscriptions, or setup fees are generally non-refundable, except as specified under this policy or as required by applicable laws in the United Arab Emirates (UAE).

2. Eligibility for Refunds

Clients may request a full or partial refund under the following specific conditions:

• Service Non-Delivery: If we fail to deliver or activate the requested software service within the agreed timeline due to circumstances solely under our control.
• Duplicate / Erroneous Billing: If a client is charged multiple times or charged an incorrect amount due to a technical error during payment processing.
• Unresolvable Technical Issues: If the core functionality of the provided software service is unavailable or unusable due to critical system failure, and our support team cannot resolve the issue within 14 business days of formal notification.

3. Non-Refundable Items & Services

Refunds will NOT be provided under the following circumstances:

• Custom software development projects where milestone deliverables have already been completed and approved by the client.
• Subscription fees for past billing cycles or partially used subscription periods.
• Services rendered where setup or integration work has already been completed.
• Third-party vendor fees, domain names, or payment processing gateway transaction fees incurred on behalf of the client.

4. Refund Request & Review Process

To request a refund, please follow these steps:

1. Contact our Customer Support team via email at info@gogoaifintech.com within 14 calendar days of the transaction date.
2. Provide your transaction receipt, registered email address, account name, and a detailed explanation of the reason for the refund request.
3. Our compliance team will review your application within 5 to 7 business days.

5. Refund Processing & Payouts

Once approved, refunds will be credited back to the original payment method used during purchase (e.g., Credit/Debit Card or Bank Transfer).

Approved refunds will be processed within 7 to 14 business days, depending on your card issuing bank or payment provider's settlement timeframe.

6. Contact Us

If you have any questions or concerns regarding our Refund & Cancellation Policy, please reach out to us:

Company Name: GOGO AI FINTECH SOFTWARE DESIGN L.L.C S.O.C
Registered Address: Dubai, United Arab Emirates
Support Email: info@gogoaifintech.com